Ordering and Delivery
Once we have received your order you will receive a confirmation email from us with all the details included. Lily Bella make all items to order so please add any special requirement with your purchase , a message box can be found at the checkout.
Discount codes can be added to the checkout on the final page before you confirm the payment.
All items are dispatched as soon as the item is made and ready to dispatch. From the 30th May 2018 our making time is now only 7 working days - excluding Saturday, Sunday and Bank Holidays. Please be aware before ordering we do not hold items in stock so it is advised to order in good time for your wedding. We do try our hardest to make items as quickly as we can and in some cases it will be quicker then 7 day but we do make in the order received so please order as soon as you can. If really urgent please add a note with your order.
All items are sent via Royal Mail recorded delivery. All items are tissue wrapped and then repackaged to ensure safe delivery.
We always send items via a traceable method and Royal Mail will need your signature for deliveries so when no one is in to take delivery of your order you’ll get a card posted through your letterbox to tell you where your delivery is or to re arrange your delivery. Items returned to us by Royal Mail when not collected after a delivery attempt has been made will be resent once a new delivery payment has been received.
Working days are classed as Monday - Friday. We dispatch items Monday - Friday only. We do not dispatch on weekends or bank holidays.
United Kingdom - Royal Mail Recorded delivery.
Standard UK Delivery - £3.95 - 7 working days to make ( This excludes Saturday & Sunday), 1-2 working days from dispatch email. Royal Mail recorded delivery
Speedy UK Delivery - £9.95 - 3 working days (excluding sat & Sun) to make. This service is to jump the queue, your order will be made as a priority and sent out via Special Delivery. This is UK only.
Please note we are unable to offer a speedy service to any countries outside the UK , please order as soon as you can and allow the below lead times.
Delivery outside the UK- International signed for delivery - tracked & signature required. All items are sent with tracking
Europe Delivery - £10.95 - 14 working days from dispatch confirmation - 14 days to make item before dispatch.
Worldwide Delivery - £14.95 - 14 days from dispatch confirmation - 14 days to make item before dispatch.