Refund & Returns Policy
We want you to love your Lily Bella pieces. If something isn’t right, we’ll make it right.
Return Window
You have 14 days from receipt to request a return. Items must be unworn, unused, with original tags attached, and in their original packaging.
We provide a prepaid return label for all approved returns. No hassle, no cost to you.
How to Return
Email Us
Contact hello@lilybella.co.uk with your order number and reason for return. Include photos if the item is faulty.
Receive Your Label
We’ll send a prepaid Royal Mail return label within 24 hours of approval.
Post It Back
Drop your parcel at any Post Office. Keep the receipt as proof of postage.
Refund Issued
Once received and inspected, your refund is processed within 5 business days to your original payment method.
Non-Returnable Items
Due to UK hygiene regulations, the following cannot be returned unless faulty:
- Lingerie sets (all styles)
- Bodysuits and thongs
- Swimwear
- Items without original tags or in altered condition
- Sale items marked as final sale
Faulty or Incorrect Items
If you receive a faulty or incorrect item, email us within 48 hours of delivery. We’ll arrange a free return and either replace the item or issue a full refund — your choice.
Refund Timeline
| Stage | Timeframe |
|---|---|
| Return request approved | Within 24 hours |
| Item received by us | 2–5 working days (Royal Mail) |
| Refund processed | Within 5 business days of receipt |
| Refund in your account | 3–5 additional business days (bank dependent) |